Privacy Policy

James Hargreaves Group - James Hargreaves (Plumbers Merchants) Limited - is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at marketing@james-hargreaves.co.uk 

Information collected

James Hargreaves Group collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake, but we do not store card details.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about James Hargreaves Group products and services which we think may be of interest to you. We may contact you by post, email or telephone for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

Your information may be passed to and used by all James Hargreaves Group employees. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. 

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. James Hargreaves uses cookies for a number of purposes, for instance to enable us to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.